Changes in Refund set-up

From now on, we will reject a refund if a PaymentPoint balance will become negative because we want to avoid the refund exceeding the available Payment Point balance.  We recommend that the Merchant aligns their internal processes, in case the refund due to insufficient funds on payment point was rejected so that the merchant can take needed measures. 

Refund available period from 30 to 90 days

Furthermore, we have also extended the refund available period from 30 to 90 days. As a Merchant providing ability to refund payments, it is now possible to refund for a longer period so that additional payment flows are supported. Use case: buying a Christmas present in November and refunding it in January. If you request a refund after 90 days, you will get an error.

This affects all API products:  Subscriptions, PoS, App Payments, and MyShop. 

if you are an integrator and have questions on merchants' behalf, you are welcome to write to