SMS message to user for suspended payment
MobilePay recently implemented SMS sending to users, in case they have a suspended payment. The purpose of the SMS is to prompt the customer to pay quicker.
Suspended means that the the Merchant could not withdraw the money from the customers payment card or account. There can be various reasons why it can he suspended. If the problem persists, it might be due to
- Insufficient funds on the customers card / account
- The card is expired
- The card or account is blocked
Suspended is a status internally for MobilePay to mark hiccupped payments, which is why it is not a part of the callback table . You should still see the status failed or executed as the final status
|New Status||Condition||When to expect||Callback status||Callback status_text||Callback status_code|
|Executed||The payment was successfully executed on the due-date||After 03:15 in the morning of the due-date||Executed||0|
|Failed||Payment failed to execute during the due-date or at the end of grace period.||After 23:59 of the due-date, or the last day of grace period.||Failed||50000|
callback entails that MobilePay has sent push messages and SMS to the user, and the payment still didn’t go through. If you get the callback status
, we recommend that you contact the user to find the root cause.
SMS are sent at 10:00 in Denmark and at 11:00 in Finland.
- We recommend that you inform your support unit, in case users contact your Customer Service asking about this. It's important that Merchant Customer service knows, that the reason for the SMS is due to status "suspended" and there are issues on user side. .
If you are an integrator managing Subscriptions on behalf of a merchant, please inform the merchant about this. The merchant needs to know that there a possibility of users asking about this text message.
Please contact us at email@example.com if you have any questions or concerns.
Where do I find Technical Release Notes for Subscriptions ?