Cancel an agreement in Subscriptions
We got feedback from merchants, that in some cases customers were cancelling agreements, when in fact they just wanted to postpone a payment. This is the reason why we have added support for agreement cancellation redirect url.
Previously
now:
This is now possible. Companies that want to offer their customers alternative options for canceling their payment agreement can now ensure that a redirect is made to the company's website, where they can offer various alternative retention options.
This is an optional feature.
How is this implemented?
- For new agreements, use endpoint
POST /api/providers/{providerId}/agreements
withcancel-redirect
link. A new link allows agreement to be cancelled in merchant own environmnet. Merchant should ensure easy access to information and support. - For existing agreements: use endpoint
PATCH /api/providers/{providerId}/agreements{agreementId}
endpoint to change agreement request parameters
Merchant Self service environment
- By making it possible for customers to cancel the agreement in merchants own environment, merchant can get more control of their possible leaving customers.
- If
cancel-redirect
is used, then MobilePay redirects customer to merchant environment, and thus making cancelling functionality unavailable for the user in the app. - The
cancel-redirect
is not mandatory, and merchant can only usecancel-redirect
if they have a self-service environment.
If you are an integrator managing Subscriptions on behalf of a merchant, please inform the merchant about this. The merchant needs to know that they can manage the agreement cancelation themselves, if they have a self-service environment.
Please contact us at developer@mobilepay.dk if you have any questions or concerns.
Common Questions
Where do I find Technical Release Notes for Subscriptions ?
- https://mobilepaydev.github.io/MobilePay-Subscriptions/release_notes
- We recommend reading the docs if you have not already, as it includes code examples and further details.