Cancel an agreement in Subscriptions​

​We got feedback from merchants, that in some cases customers were cancelling agreements, when in fact they just wanted to postpone a payment. This is the reason why we have added support for agreement cancellation redirect url.  

Previously

now:

This is now possible. Companies that want to offer their customers alternative options for canceling their payment agreement can now ensure that a redirect is made to the company's website, where they can offer various alternative retention options. 

This is an optional feature.

How is this implemented?

• For new agreements, use endpoint POST /api/providers/{providerId}/agreements with cancel-redirect link. A new link allows agreement to be cancelled in merchant own environmnet. Merchant should ensure easy access to information and support.
• For existing agreements: use endpoint PATCH /api/providers/{providerId}/agreements{agreementId}   endpoint to change agreement request parameters

• By making it possible for customers to cancel the agreement in merchants own environment, merchant can get more control of their possible leaving customers.
• If cancel-redirect is used, then MobilePay redirects customer to merchant environment, and thus making cancelling functionality unavailable for the user in the app. 
• The cancel-redirect is not mandatory, and merchant can only use cancel-redirect if they have a self-service environment.

If you are an integrator managing Subscriptions on behalf of a merchant, please inform the merchant about this. The merchant needs to know that they can manage the agreement cancelation themselves, if they have a self-service environment.

Please contact us at developer@mobilepay.dk if you have any questions or concerns.

Common Questions

Where do I find Technical Release Notes for Subscriptions  ?

•  https://mobilepaydev.github.io/MobilePay-Subscriptions/release_notes 
• We recommend reading the docs if you have not already, as it includes code examples and further details.