Support

Please contact us at developer@mobilepay.dk if you have any questions or concerns.

We have now introduced partial capture for PoS v10, making it possible to capture a partial amount on a payment. Please visit our GitHub documentation for details  on partial capture.  

How it works:
In the response to GET /v10/payments/{paymentid} we have added: "partialCapturePossible"

Companies that want to offer their customers alternative options for canceling their payment agreement can now ensure that a redirect is made to the company's website, where they can offer various alternative retention options. For new agreements, use endpoint POST /api/providers/{providerId}/agreements with  cancel-redirect link. A new link allows agreement to be cancelled in merchant own environmnet. Merchant should ensure easy access to information and support. By making it possible for customers to cancel the agreement in merchant own environment, you can get more control of your possible leaving customers. If cancel-redirect is used, then MobilePay redirects customer to merchant environment, and thus making Canceling funcionality not available for the user in the app. 

With MobilePay Subscriptions, it is easy to establish recurring payments. One way merchants can do so is by utilizing Facebook ad campaigns 

MobilePay is releasing a new version of the Point of Sale API. The POS API will be available in version 10 in PROD during Q2 2020.

Version 10 of the POS API introduces breaking changes from v8.6 of the API. The changes to the new API are made to improve the quality of the MobilePay POS clients, to introduce new capabilities for integrators and merchants, and to make it easier to build new features for the benefit of merchants.

We have listened to your feedback. ConsumerName validation (Levenstein rule) has been removed from InvoiceDirect valication rules. Merchants reported, that the Levenstein rule could cause issues for merchants, if/when their customers did not provide their correct full name. This resulted in the Invoice failing on the validation. Since the validation has been removed, it is even easier to send invoices directly to customers mobile phone. 

However, as of now, it is still used for displaying ConsumerName when generating the invoice pdf. 

As a natural step in improving our service quality and supporting growing customer base, we are updating our system the night between 15th and 16th of May.

Therefore we expect a downtime of up to four hours during the night between 00:00 to 04:00 AM (Danish time). As a result will there unfortunately be a delay of the daily money transfer from MobilePay to the business receiver account. We expect all transfers to pass through before lunch time 16th of May, but we do our best to have it done as soon as possible.

We are updating our system night between 25^th and 26^th of April 

We expect only limited interruptions in the period between 00:00 to 06:00  

This is related to

• MobilePay Invoice
• MobilePay Subscriptions
• MobilePay Connect
• The MobilePay Portal https://admin.mobilepay.dk 

Please refer to this post regarding the IP changes, to ensure you are ready for the change ahead. 

We really hope for a smooth transition and the migration to happen in a safe and controlled manner. 

Please mail us at developer@mobilepay.dk for any queries. 

Issue
Your MobilePay Subscriptions API-based features are experiencing timeouts.

Causes
Multiple issues, including issues with firewalls or MobilePay's server, can produce such errors.

Solution
Implement retry mechanism.

Read more here

Invoices are now available for Subscriptions payments. These will be shown to the user in the MobilePay app. Also we will generate a PDF file that will also be accessible to the user from the MobilePay app. Read more here

We have deprecated Subscriptions (Mutual SSL) 2.0.11.We are not going to release new functionality to those, who are using Mutual SSL. The features are available for those, who have integrated using OpenID Connect. Read more about OpenID Connect here. 

We have changed email address to developer@mobilepay.dk. Please use this email adress for any future contact.

During the change you may experience issues sending to help@mobilepay.dk. If so, please use developer@mobilepay.dk instead. We apologize for any inconvenience this may cause

An enhanced and new version of the Invoice solution will launched.
Invoice has been redesigned based on feedback from ERP, IT-integrators and users 

You can read more about it here 

Merchant can create a Link to Invoice that is sent to Customer via email, allowing them to pay using MobilePay.

As Integrator - they will have the possibility to let MobilePay merchants give consent that they can communicate on behalf of them towards MobilePay APIs.