Overview

The pace of change in the world of API development is exciting, and at times overwhelming. To help you stay in the know, we recommend you get subscribe to our newsletter, and enjoy having valuable information be delivered directly to your inbox.  

We help with technical issues  

What to include in the email

First of all: Be sure to check FAQs and search to check if your problem is a common one:

If it's not: Please send an email with all relevant information to the address below:

  • Please: Always include a detailed description of the problem
  • A concise, self-explanatory Subject line, such as "POST:/something gives HTTP 400 response".
  • Company details
    • Organization number (find yours at Virk )
    • Merchant_ID  
  • Is it a problem in the Sandbox or the Production environment?
  • On which date did the problem occur?
  • Include orderId, and preferably also transactionId, merchant_id, payment_id, agreement_id  to make it possible to search in logs.
  • For API issues: Complete request and response details (plain HTTP from Postman).
  • Please provide screenshots, if possible.
  • For app issues: Specify iOS or Android, and the app version - and have a look at the standard reply for app problems.
  • Please provide your contact information (if not in your email signature):
    • Name
    • Phone number
  • Please include any other information that may be relevant or possibly helpful.

The DeveloperSupport email address is: developer@mobilepay.dk

Can I call you?

Nope. We do not have a phone number for Developer Support, and we do not have the capacity to help 1:1 on phone, sorry. We can set-up a MS teams call in urgent cases, since most cases involve information that needs to be in written form, such as ids, API requests/responses, etc. We do sometimes set up Slack channels for customers, so you can request that if you expect to be contacting us a lot. 

Communication contact points 

Contact point  Channel

Developer Newsletter

sent by developer@mobilepay.dk

  • Channel: E-mail
  • How to: Subscribe to it here  using the subscribe form. 
  • Content: 
    • Release Notes
      • Breaking changes
      • New endpoints
      • Major releases
  • Note: You can also change your subscription there, if you wish to unsubsribe. 
  • Target Group: Developers

Developers are informed within a reasonable time (3-6 months) of the features that are going to be depreciated to give you plenty of time to upgrade beforehand.

 Operational maillist 

sent by 34AZ Operations MobilePay

  • Channel: E-mail 
  • How to
    • Once you have finished your API integration, we ask you to provide us with an e-mail address
    • We will add the e-mail to add to our operational maillist. 
  • Contents:
    • Errors
    • Incidents
    • Downtime
  • Note: 
    • Ensure that the mailbox can be accessed by others.
    • This way, a group of people can monitor and send email from a common email addresses. 
    • Do not reply to this e-mail
    • Let us know by sending an e-mail to developer@mobilepay.dk if you need to add more people to the operational maillist, in case you employ a new developer or such. 
  • Target Group: Developers & DevOps

News section 

 https://developer.mobilepay.dk/news/all

  • Channel: Blog Post format
  • How to: Go to https://developer.mobilepay.dk/news/all
  • Content: 
    • General API News 
    • Product updates
    • What's new 
  • Target Group: Everybody interested in MobilePay API's
  • Questions regarding MobilePay Online please contact your payment service provider.
  • Questions regarding the private MobilePay app can be sent to support@mobilepay.dk
MobilePay Developer Support Contact

MobilePay Developer Support provide techincal support in regards to integration and maintanance for the following products:

  • MobilePay Subscriptions
  • MobilePay Invoice
  • MobilePay AppSwitch
  • MobilePay Point Of Sales
  • PSP support for MobilePay Online

For support of your MobilePay Online solution please contact your PSP. You can find a list of PSPs providing MobilePay Online here: DK and FI

If there is an issue or you have any kind of feedback or requests regarding your private MobilePay please contact our nice colleagues at MobilePay Support. You can find their contact information and opening hours here: DK and FI 

If you have business related questions or product feedback, feel free to contact MobilePay Business support and they will assist you. You can find their contact information and opening hours here: DK and FI

MobilePay Developer support provides support in Danish and English. You can contact us either by using the contact form below or write us an email at developer@mobilepay.dk or developer@mobilepay.fi. We will respond as soon as possible, within one business day. The Developer Support is closed on Danish holidays, and we will reply you, as soon as possible.

Bug report?

Developer feedback goes a long way towards making our products even better. By following the table below, you can submit bug reports and request enhancements to APIs and developer tools.

 Nr. DESCRIPTION REQUIRED INFO 
1 SUBJECT
  • A short explanation of what the issue is, for example the error message og steps you were doing when it failed
2 MESSAGE
  • A description of what you were trying to do, before you encountered error. 
3 API REQUEST
  • Copy and paste your API request with parameters
  • (DO NOT include your production credential)
4 RESULT
  • Copy and paste a JSON response you received
5 EXPECTED RESULT
  • What should happen when you make an action?
6 IS IT 100% REPRODUCIBLE ? 
  • You should describe how to reproduce the error steps by stepas detailed as possible

Try to be specific and maximise informatively. Strive to summarize the problem in minimum words yet in an effective way.