MobilePay Developer Support Contact

MobilePay Developer Support provide techincal support in regards to integration and maintanance for the following products:

  • MobilePay Subscriptions
  • MobilePay Invoice
  • MobilePay AppSwitch
  • MobilePay Point Of Sales

For support of MobilePay Online please contact your PSP. You can find a list of PSPs providing MobilePay Online here: DK and FI

If there is an issue or you have any kind of feedback or requests regarding your private MobilePay please contact our nice colleagues at MobilePay Support. You can find their contact information and opening hours here: DK and FI 

If you have business related questions or product feedback, feel free to contact MobilePay Business support and they will assist you. You can find their contact information and opening hours here: DK and FI

MobilePay Developer support provides support in Danish and English. You can contact us either by using the contact form below or write us an email at developer@mobilepay.dk or developer@mobilepay.fi. We will respond as soon as possible, within one business day. The Developer Support is closed on Danish holidays, and we will reply you, as soon as possible.

Bug report?

Developer feedback goes a long way towards making our products even better. By following the table below, you can submit bug reports and request enhancements to APIs and developer tools.

 Nr. DESCRIPTION REQUIRED INFO 
1 SUBJECT
  • A short explanation of what the issue is, for example the error message og steps you were doing when it failed
2 MESSAGE
  • A description of what you were trying to do, before you encountered error. 
3 API REQUEST
  • Copy and paste your API request with parameters
  • (DO NOT include your production credential)
4 RESULT
  • Copy and paste a JSON response you received
5 EXPECTED RESULT
  • What should happen when you make an action?
6 IS IT 100% REPRODUCIBLE ? 
  • You should describe how to reproduce the error steps by stepas detailed as possible

Try to be specific and maximise informatively. Strive to summarize the problem in minimum words yet in an effective way.

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