May 2021

[Production] Delayed Transfers

Due to technical issues on 19th of May some MobilePay business customers settlements have failed.  

Impact: The issue has happened to some customers having MobilePay Invoice and MobilePay Subscription as product.

Status: We have been working  to fix it and transfer all sales from the 19th of May. The situation is back to normal. Outstanding settlements is expected to be transferred during today (Friday, 21.05.2021).

Integrators are asked to notify their merchants, as the above might affect the reconciliation process and accounting, especially if the merchant is using the Transaction Reporting API, as the outage described above will be reflected in missing information in transferReferenceDate

  

If issues are seen or if you have questions, please do not hesitate to contact us at developer@mobilepay.dk

 We apologise for any inconvenience.